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Policies

100% Satisfaction Guarantee

Every item we sell comes with the booq 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, any item in new, unused condition can be returned or exchanged within 30 days of purchase for a refund (excluding all shipping charges).

We will refund return shipping expenses only if the item was sent in error by us, or if the item was damaged in shipping.

100% Price Guarantee

We believe that we offer the lowest prices available on the quality products we sell, and we guarantee this to you. If any EU-based online competitor* advertises a lower, in-stock price on the exact same item, we will match that price!** If you do find the exact same item advertised for less within 30 days, send us the address of the web page, and we will match the price or refund the difference. It's that simple, even if it's our own sale price!

*Auctions excluded 
**Shipping costs are not covered under this guarantee.

GENERAL TERMS AND CONDITIONS (GTC)

1 SCOPE
The delivery, performance and offers the seller on the site booqeurope.com are made exclusively to these terms and conditions. Deviating terms and conditions of the buyer will not be accepted. All deviations shall require our express written consent.

2 FINAL OFFER AND CONTRACT
The presentation of products at booqeurope.com is not a legally binding offer but merely a product presentation. By clicking the "Order" button, you enter a binding order for items in your shopping cart. An automatically sent confirmation of the order follows immediately after receipt of the order. The purchase agreement becomes effective with our delivery confirmation or delivery of goods.
Variations in color, size and shape, etc., are permitted provided they are reasonable for the buyer. Writing and arithmetic errors entitle the seller to withdraw from the sale.

3 PRICES
The prices of our products are in € per unit inclusive of VAT at 19%. Prices are ex works and do not include transportation, postage, delivery, insurance, or customs duties, unless expressly stated in writing at the time of purchase. Current prices are those displayed in the shopping basket at the time of order. Different prices may be displayed on other pages due to caching (browser cache, proxies), those are not up to date and invalid. Product or shipping prices that are shown free of charge, are invalid in any and all cases, unless shipping is expressly noted to be offered free of charge, even if they are confirmed by (automated) order confirmation. Prices become valid at the commencement of the sales contract but not before the confirmation of delivery or receipt of goods by the recipient.

4 PAYMENT AND OWNERSHIP
Payment can be made by credit card, PayPal or, within Germany only, COD. Unless otherwise stated on the invoice, an early payment deduction is not permitted. To protect legitimate cardholders and prevent credit card fraud, we reserve the right to ask you to verify your identity by sending your government-issued ID along with a copy of your credit card. We may decline to process an order is we have any doubt about the legitimacy of a credit card transaction.

1) Advance Payment Bank Transfers
The invoice amount with the invoice number is to be paid to the following account:

Booq Europe
Volksbank Raiffeisenbank eG Husum
BLZ/Sort Code: 21762550
Account No. 4187008
IBAN: DE03217625500004187008
BIC: GENODEF1HUM

For transfers from non-European countries, all bank charges shall be borne by the customer.
If disagreements arise regarding the invoice amount or the goods delivered, contact us immediately (preferably by our Service Centre on this site, e-mail or by phone at service@booqeurope.com +49-4841-82225) to us. In case of returns, refunds are usually processed within 3-5 working days after receipt of the return.

2) Late payments are subject to a default penalty at an annual interest rate of at least 5 percentage points above the prevailing federal discount rate, but at least 6% p.a.

3) Retention of Title
Until receipt of full payment, the goods remain the property of Booq Europe - Managing Director: Thorsten Trotzenberg

5 DELIVERY AND SHIPPING

1) Delivery times
Delivery times are dependent on product availability and are stated as estimates, without obligation, on the catalog page of the specific product. If excessive delays occur, the customer will be informed by e-mail. Delivery date estimates and deadlines are non-binding. We are not responsible for any delivery delays due to force majeure or due to events that complicate or prevent the seller to make delivery, or delivery problems of third parties, any of which entitles us to rescind the contract. Hence, the customer can not derive any claims for damages. Shipping takes place only after receipt of payment in full.

2) Partial Delivery
Partial delivery delays due to delayed availability of individual items can be arranged only after consultation with the customer. Additional shipping costs will be incurred.

6 CANCELLATION ADVISORY

RIGHT TO WITHDRAWAL
You can withdraw from your contract within 14 days, without reason, in text form (e.g. letter, fax, e-mail) or - if you receive the goods before the deadline - by returning the goods. The time limit begins after receipt of this notice in written form, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 para . EGBGB 1 and 2 as well as our obligations in accordance with § 312e Section 1 Clause 1 BGB in conjunction with Article 246 § 3 BGB. The withdrawal period is sufficient to send the withdrawal or the product.
The withdrawal in writing must be sent to:

Booq Europe

Director: Thorsten Trotzenberg
Warthesteig 8
25813 Husum / Germany
Fax: +49 4841 82 212
service@booqeurope.com

Withdrawal by returning the goods may be made exclusively to the following address:
17111 TRANSIT FULFILMENT
August-Borsig-Straße 11
24783 Osterrönfeld
Germany

Consequences
In the case of an effective withdrawal, the mutually received benefits and any benefits derived (eg interest) must be surrendered by both parties. If you cannot return the product in its entirety, or only in deteriorated condition, you are obligated to pay compensation for the loss in value. With the return of product this does not apply if the deterioration is exclusively due to their inspection, as might occur in a retail store environment. Deterioration caused by the proper use of the goods are also exempt. Transportable items are to be returned at our risk. You have to bear the costs of return if the delivered products match what was ordered and if the product price paid does not exceed 40 euros, or, for higher value items, if you have not made full payment or a contractually agreed-upon partial payment. Otherwise, the return is free of charge. Items that cannot be shipped in a standard parcel will be picked up. Refunds must be made within 30 days. The period begins with the declaration of revocation or the product for us with their receipt.
End of withdrawal

In other words, returns are free of charge. BUT: Please do NOT send the item COD as our shipping partners can not accept these shipments. You must pay for the postage, and we will refund shipping costs in the amount of the currently lowest prices from DHL / German Post. Typically we refund in the form of store credit unless you request payment of actual funds. It's a good idea to keep the postal receipt or a copy of your return shipping label as proof and in case we need to track it down.

7 GUARANTEE
The warranty is subject to the statutory provisions of the EU and the Federal Republic of Germany. The warranty period is two years and begins upon receipt of the goods. All obvious and / or perceived defects, shortages or incorrect deliveries must be within the warranty in writing or orally. Excluded here are slight defects or damage that do not impair its functionality. If the receipt of goods has occurred more than 6 months ago, you have to prove as a customer that the defect already existed on the date on which you received the goods.

First and foremost, the warranty is settled by replacing the product, secondarily by the issuance of a store credit valid at booqeurope.com in the amount of the item price you paid or, for minor damages that do not affect the operation, of up to 10%. There is no "right to cash refund". If the replacement fails, it is your option to demand cancellation of the contract (rescission) or reduction of the purchase price (reduction). In all cases, notification by e-mail to service@booqeurope.com suffices.

8 WARRANTY
The question of when a warranty claim exists is not regulated by law. The legislature believes that a guarantee is an additional benefit and protection of the seller or the manufacturer. It is important that the warranty claims are independent of, and in addition to, the statutory claims under right of withdrawal (above).
Booq guarantee that your booq bag is free of functional defects up to five years after receipt. If this is not the case, file a warranty claim with us, which requires you to provide a proof of purchase, the SKU or item name, type and location of the defect, and the item's serial number, if it came with Terralinq service. After successful verification on our part, we provide the same product as a replacement. Should the same item no longer exist in our warehouse, we will provide a store credit to your customer account at booqeurope.com, based on the product value on your proof of purchase:
Invoice was 0-24 months ago: 90% of the invoice amount, 24-36 months ago: 50%; longer than 36 months: We credit 25% of the defective item's value.

8.1. LIMITATION OF LIABILITY
With the exception of proven intent or gross negligence, Booq Europe is not liable for damages that were caused by our products to other property or persons. This means that we cannot be held liable for: Damages to laptops or other items due to a drop of a booq bag or damages to items falling out of our bags. Unfortunately, zipper failures, strap or hardware breakages do occur in an extremely small percentage of items we produce, even though we do everything we can to select the highest quality materials and processes. By purchasing a booq bag, you understand and accept the risk that it may damage property and persons. You also understand that zippers and metal hardware can and likely will scratch or even dent your laptop, iPad, iPhone or other gear during normal use, and may cause skin lacerations and other injuries, none of which we can be held responsible for.

9 PRIVACY POLICY
The personal data provided to us, order and account information is used solely to process your order. All customers will be in compliance with the relevant provisions of the Federal Privacy Act (Act) and the Teleservices Data Protection Act (TDDSG) and processed by us.
We share your personal data including your home address and e-mail address without your explicit and revocable consent to third parties. Excluded are our service partners, the order processing for the transmission of data (such as the staff responsible for the shipping company and the agency responsible for payment processing company) are.
In all cases, the amount of transferred data is reduced to the minimum required. A transfer to other third parties.
You have a right to free information about your stored data, and a right to rectification, blocking or erasure of data. For questions regarding the collection, processing or use of your personal information, the disclosure, correction, blocking or deletion of data please contact through our service center on these pages or e-mail to service@booqeurope.com us or send us your request by mail or fax.

10 FINAL PROVISIONS
If the customer is a merchant, Husum is the sole legal venue for all disputes between the parties. Only German law excluding the provisions of the CISG.
If any of these provisions is invalid, the validity of the remaining provisions shall not be affected. Invalid provisions shall be replaced by such valid provisions that achieve the intended economical purpose.

Husum, 11 May 2016

 

Limited 5-Year Warranty

To file a warranty claim, read the below and complete a warranty claim form.

All booq® bags (hereinafter "bags") made by Booq LLC, a California company, (hereinafter "booq") carry a Limited 5-Year Warranty, unless expressly stated in writing at the time of purchase. Each bag is manufactured under the highest standards and is warranted to be free from material and workmanship defects for 5 years from the date of purchase or as long as the Original Owner owns the bag (proof of purchase is required), whichever is shorter. "Original Owner" is a person who purchased the bag from booq or from a booq Authorized Dealer or, in the case of a gift, a person receiving the bag, without compensation, within 90 days of the original purchaser's transaction at booq or at one of its authorized dealers. Any bag purchased from a private person or from a dealer not authorized by booq is specifically NOT covered under this warranty.

This limited warranty covers defects encountered in the normal use of the bag and does not apply if the bag is damaged due to physical abuse, mishandling, accident, use during competition, animal attack, or negligence, or if the bag is altered or modified by the purchaser in any way. This warranty does not cover the natural breakdown of materials, seams or components which may occur after extended use of the product. This warranty only applies to defects that impact the performance of the product, and cosmetic issues due to normal "wear and tear" of the product are expressly excluded, including, but not limited to: deformation, discoloration or fading of components or fabrics, loose or untrimmed thread ends, or separation of components that can be easily reattached with household tools (e.g. zipper pulls). 
Should the item be equipped with a Terralinq serial tag, the number must be provided with a warranty claim. If the bag is found to be defective, booq's only obligation and the Original Owner's sole and exclusive remedy is the replacement of the bag with the same bag. In the event that the same bag does not exist, booq will issue a percentage of the defective bag's value in the form of store credit. The percentage will be calculated from the original transaction date according to the following schedule: 0-6 months: 100% 6-12 months: 75% 12-36 months: 50% 36+ months: 25% Booq shall have no liability or responsibility to the Original Owner or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the bags including, but not limited to: losses or damages to the contents of a bag due to impact or drop, or contact with a bag's fabrics or components. 
Except for the express warranty stated above, booq makes no other warranties with respect to the bags, expressed or implied. Booq reserves the right to make changes in design, materials and specifications without prior notice. The Original Owner is responsible for all shipping charges, unless the defect occurs within 30 days of receipt. Replacements are shipped via the lowest cost option (e.g. FedEx Home Delivery, FedEx Ground, or United States Mail). Express shipping may be arranged upon request on an at-cost basis. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

Protecting your Privacy at booq

We at Booq LLC (hereinafter called "booq") are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us.

PLEASE NOTE: We absolutely DO NOT share, sell, or give away your personal information to anyone.

Should you have questions or concerns regarding this statement, you should contact booq's Customer Care at 626.836.9365.

Information Collection and Use

Information Collection 

Booq is the sole owner of the information collected on www.booqeurope.com. Booq collects information from our users at several different points on our web site

Order 

We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, the information is used to contact the user.

Information

User Profile 

We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to a user's personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site and to direct pertinent marketing promotions to them. We DO NOT share your profile with other third parties.

Log Files 

Like most standard Web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc., are not linked to personally identifiable information.

Communications from the Site 

Special Offers and Updates 

We send all new customers a welcoming email to verify password and username. Established customers will occasionally receive information on products, services, special deals, and/or a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. 

Newsletter 

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users' privacy, we provide a way to opt out of these communications. 

Service Announcements 

On rare occasions, it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance, we might send users an email. Users may opt out of these communications; however, these communications are not promotional in nature. 

Customer Care 

We communicate with users on a regular basis to provide requested services, and in regards to issues relating to their account, we reply via email or phone, in accordance with the user's wishes.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process.

Aggregate Information (non-personally identifiable)

We may share aggregated demographic information with our partners. This is not linked to any personally identifiable information.